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Frequently Asked Questions




Quick Links:


Billing and Payments


We do not accept Gift Cards at this time.

Under the “Payment Method” section, enter your credit card number, expiration date and security code (the security code is a unique three- or four-digit number printed on your debit or credit card). Make sure all information is correct, then click the ”Pay” button at the bottom to place your order.


credit card example

We accept any debit or credit card with a Visa, MasterCard, American Express or Discover logo.

You might see two identical transactions on your statement. The first transaction is a hold (also known as a "pre-authorization" or "pending authorization"). Your bank adds the hold when you submit your order, ensuring funds are available before the actual charge is processed. Once your order ships and the actual charge is posted to your account, the hold will disappear.

It can take several business days for your bank to remove the hold. If you have any concerns, we recommend contacting your bank, or allowing a Fred Meyer Direct Customer Service Representative to reach out on your behalf.

If a product is subject to sales tax in the state to which the order will be shipped, tax is calculated on the total selling price of each individual taxable product. In accordance with state tax laws, the total selling price of a product will generally include applicable product-level discounts and allocation of order-level discounts. Additionally, shipping charges may be subject to sales tax in accordance with state tax laws. The amount of tax charged on your order will depend upon many factors, including the type of product(s) purchased and destination of the shipment.

Please note: Since factors can change between the time your order is placed and the time your credit card is charged, the final sales tax amount may differ from the original estimate.

Declined cards can be caused by entering the wrong expiration date or security code. Please check that all the information you entered is correct. Also, check to make sure the billing address you entered matches what your bank or credit card company has on file. If everything is correct, contact your bank or credit card company to find out why it was declined. Your bank or credit card company has access to your decline records and can provide a reason. We do not have this information.

Contact Us

Call Customer Service at 1-800-KRO-GERS (1-800-576-4377)

Select option 4 for Digital accounts, then option 4 again for Fred Meyer Direct

Customer Service Hours of Operation
Monday through Friday, 8:00 a.m. to 9:00 p.m. PT
Saturday, 7:00 a.m. to 3:30 p.m. PT

My Account

No. However, creating an account gives you access to helpful features, including super-fast checkout, previous order history, personalized product recommendations, exclusive coupons and so much more!


Visit your Account Settings, where you can easily change your password (you may be asked to log in). You’ll need to enter your current password in addition to your new password.

Forgot your password? No worries! Click here and follow the steps to reset it.

You can’t delete your account entirely, but you can easily remove all saved addresses and credit card information.


To delete one or more saved addresses, first log in to your Fred Meyer account, select My Account at the top of the page, navigate to your Address Book on the left, and select “Delete” under each address.

To delete one or more saved credit cards, first log in to your Fred Meyer account, select My Account at the top of the page, navigate to Stored Payment Methods on the left, and select “Delete” beside each credit card.

You’ll need to enable cookies in order to save your name and the contents of your shopping cart in our system. Enabling cookies allows a personalized shopping experience. You can easily avoid errors by enabling cookies for your preferred browser (instructions below). Please note: We suggest using the most updated version of your browser for the best compatibility with our site.


    Google Chrome
  1. Click the Chrome menu button on the browser toolbar
  2. Select "Settings" then "Show advanced settings"
  3. In the "Privacy" section, click "Content settings" button
  4. In the "Cookies" section, select "Allow local data to be set (recommended)"
  5. Save changes by clicking "Done"

    Internet Explorer
  1. Click the "Tools" button
  2. Click "Internet Options"
  3. Click the "Privacy" tab
  4. Adjust the slider under "Settings" to the bottom to allow all cookies
  5. Save changes by clicking "OK"

    Mozilla Firefox
  1. At the top of the Firefox window, click on the Firefox button and then select
    "Options" (or select “Preferences” on a Mac)
  2. Select the "Privacy" tab
  3. Set "Firefox will" to: "Use custom settings for history"
  4. Check "Accept cookies from sites" to enable Cookies
  5. Save changes by clicking "OK"

    Opera
  1. Click on "Menu"
  2. Select "Settings"
  3. Select "Quick Preferences"
  4. Change preference under "Enable/Disable Cookies"

    Safari
  1. Click on the Safari menu
  2. Select "Preferences"
  3. Click "Privacy"
  4. In the "Block cookies" section, specify whether or not and when Safari should accept cookies
  5. To see an explanation of options, click the help button

Stay tuned for details about connecting with us through email!

To unsubscribe, simply click the "Unsubscribe" link at the bottom of any email.

Please note: After unsubscribing from promotional emails, you will continue to receive email notifications about your orders.

Updating your personal information is easy. By signing in to your account, you can edit your name, email address, password, shipping address, billing address and credit card information. For security purposes, you might need to re-enter your password to make certain changes to your account.

Fuel Points

You earn Fuel Points on your purchases (normal exclusions apply): $1 spent = 1 Fuel Point (excluding taxes or shipping fees).

The Fuel Points program allows you to receive savings of up to $1 off per gallon on fuel purchases at participating Kroger fuel centers. You may redeem 100 Fuel Points at participating Shell Stations for a 10¢ off per gallon savings. You may redeem up to 1,000 Fuel Points in a single fill-up at Fred Meyer, for up to $1 off per gallon. For each increment of 100 Fuel Points redeemed at Fred Meyer, 10¢ off per gallon will be awarded. Program discount is good for one purchase of fuel, up to 35 gallons. Credit and debit card fraud prevention policies may limit transaction at the dispenser. Offer cannot be combined with any other discounts.

For example:

100 Fuel Points = 10¢ off per gallon of fuel for 1 fill-up at participating Shell Stations.

100 Fuel Points = 10¢ off per gallon of fuel for 1 fill-up at Fred Meyer.

200 Fuel Points = 20¢ off per gallon of fuel for 1 fill-up at Fred Meyer.

1,000 Fuel Points = $1 off per gallon of fuel for 1 fill-up at Fred Meyer.

For more information, feel free to call the Kroger Customer Help Desk at (800-576-4377)

At this time you cannot redeem and apply Fuel Points on online orders you place at Direct.FredMeyer.com.

Once your order has processed and shipped, your Fuel Points will be available.

No, there is not a limit on the number of Fuel Points you can earn.

Order Help

If you were signed in to your Fred Meyer account when you placed your order, you can view your order history by logging in, navigating to My Account at the top of the page, and selecting My Orders to see recent purchases.

If you did not use your Fred Meyer account to place the order, you can access order information by using this form and having your order number (Order ID), last name, and zip code or email address available.

To track your order, visit this page. You’ll need your billing zip code and order number, which can be found in your shipping confirmation email. Your shipping confirmation email will also include your tracking number.

Please note: It can take up to 24 hours after your order ships before tracking information is available.

We encourage you to stock up on everything you need, but we reserve the right to refuse, limit or cancel purchases based on order value.

All prices are subject to change and are not confirmed until the time of purchase, which is why you may see an item’s price change in your shopping cart.

We advise checking your junk or spam email folders. Anti-spam software can block legitimate emails. If they’re in your spam folder, be sure to mark the emails as not spam.

If you are still unable to locate your emails, please call (1-800-576-4377), Monday through Friday from 8:00 a.m. to 9:00 p.m. PT and Saturday from 7:00 a.m. to 3:30 p.m. PT. Select option 4 for Digital accounts, then option 4 again for Fred Meyer Direct.

If an item goes out of stock while our system downloads your order, we will cancel it.

Privacy & Security

We enforce strict security measures to ensure your confidential information is safe and protected.

Every transaction is encrypted to ensure security and privacy. The information is encrypted on your computer, sent through the Internet as jumbled code and decoded on our secure server.

To validate your order and prevent fraud, we might ask for extra information to verify your account. Our system will randomly select orders for added verification. If your order is randomly selected, you’ll receive an email or phone call from our Fraud Department requesting added verification of the order. Once we receive your response and all information has been verified through our Fraud Review System, the order will be released for immediate shipment.

Your privacy is important to us. Please read our entire Privacy Policy for more information.

Product Questions

We do not offer wholesale discounts on bulk purchases.

Can’t find your favorite item? Email or call us to submit your product suggestion. Or submit your recommendation online. We’ll do our best to make it available to you.

We encourage customers to submit product reviews! It's a great way to give us your feedback while helping other customers make smart buying decisions. We reserve the right to restrict your review if it contains any of the following content or violates other guidelines:

  1. Obscenities, discriminatory language or other language not suitable for a public forum
  2. Advertisements, “spam” content or references to other products, offers or websites
  3. Email addresses, URLs, phone numbers, physical addresses or other contact information
  4. Critical or spiteful comments on other reviews posted on the page (or about their authors)
  5. Medical or disease claims

When writing your review, please focus on the product and your individual experience using it, and include details about why you liked or disliked it.

Promotions

We currently do not support digital coupons on Fred Meyer Direct.

Yes! Be sure to subscribe to receive our promotional emails.

We do not price match.

Everyone loves a promo code! To get the most out of them, here’s what you need to know:

Promo codes have restrictions and expiration dates. Please review the details and disclaimers associated with the promo code you’re trying to use. This information is located at the bottom of the promotional banner.

Some email exclusive sales involve one-time-use codes that need to be used by the account holder who received the email. If this is the case, details will be included in the disclaimer.

If you ever have any questions about a sale or promo code, please reach out to us on chat or send us an email.

Each promo code has its own terms, conditions and expiration date. Please refer to the promotional banner for specific promotion details.

Returns & Refunds

Yes. However, we can only process the following order issues online:

- Damaged product
- Product issue (expired or wrong item)
- Lost in shipping/didn’t arrive
- Missing items

If you wish to return an item due to a different reason, please call or email us with your question(s).

Yes! You can return a product to your nearest Fred Meyer within 90 days of purchase.

Please note: At this time, in-store returns can only be processed at Fred Meyer. Other stores within the Kroger Family cannot process refunds for Fred Meyer Direct.

No. At this time, in-store returns can only be processed at Fred Meyer stores. You may also request to return items online or by calling customer service at (1-800-576-4377).

Currently, we do not offer store credit. All refunds will be transferred back to the original form of payment used when the order was first processed.

To request a refund for an item you’ve purchased, please contact customer service at (1-800-576-4377) or submit your refund request here.

If an order is refused, we will offer you a refund if the order is returned to our fulfillment center undamaged. Refunds will be issued for the cost of merchandise only; shipping costs will not be reimbursed.

Please note: If the cost of the return shipment due to your refusal is billed to us, you may be responsible for that cost.

We want you to be happy and completely satisfied with your purchase. We take pride in the quality of the products we sell and the service we provide. If for any reason you’re not satisfied with your purchase, please follow the guidelines below, and we’ll be happy to help you return the item(s) in question.

Please note: Merchandise will need to be returned within 90 days of purchase. Free in-store returns can be made at any Fred Meyer store Customer Service desk. By-mail returns are paid by the customer and sent our Distribution Center for processing.

Please return all merchandise to:
Returns Processing Center / FMD
11502 SE Hwy 212
Clackamas, Oregon 97015

Once we receive your items, we’ll process your request within 24 hours, but it might take up to 5 business days for your financial institution to reflect it on your account statement. The amount will be refunded back to the account used for the original purchase. If this account is closed or the credit/debit card used is now expired, the credit will still be refunded to the original form of payment. The financial institution of the card in question will then be responsible for issuing the refund.

Shipping & Delivery

Please note: The shipping options available to you will vary based on your shipping zip code.


Shipping Type Service Delivery
FREE Shipping
($49 order minimum*)
FREE - FedEx Home
Delivery
  • 1 – 5 business days (including Saturdays) within the contiguous U.S. only
  • Service Days: Tues.− Sat. delivery
  • Total order weight must be less than 70 lbs. | FedEx Ground is used for orders weighing between 70 and 150 lbs.
Ground Shipping FedEx Ground
  • 1 – 5 business days within the contiguous U.S. only
  • 3 – 7 business days Hawaii and Alaska
  • Service Days: Mon. – Fri. delivery
  • For heavier orders weighing between 70 – 150 lbs.
Two-Day Shipping FedEx 2Day
  • Two (2) business days most locations including Hawaii and Alaska. Check transit times.
  • Service Days: Mon. – Fri. delivery
Next-Day Shipping FedEx Standard Overnight
  • Next business day most locations including Hawaii and Alaska. Check transit times.
  • Service Days: Mon. – Fri. delivery


  • Orders that total more than $49.00 before tax will ship free using FedEx Home Delivery. Weight limitations apply.
  • All orders are subject to review and could require additional processing time.
  • Most orders ship within two (2) business days and are delivered within one (1) to seven (7) business days depending on the carrier.
  • Orders placed after 9:00 a.m. PT will ship the next business day.
  • Business days exclude weekends and holidays.
  • Carrier delays are possible. Please refer to your order tracking number(s) to confirm the delivery status of your order.
  • Orders cannot be delivered to post office (PO) boxes.

We do not offer store pickup of items ordered from FredMeyerDirect.com.

We do not ship internationally.

Currently, we do not ship to FPO or APO boxes.

Unfortunately, at this time we are unable to ship to P.O. boxes.

Yes. We are unable to ship items restricted by the U.S. Department of Transportation (like aerosol-type and alcohol-based products).

Delivery options are determined by your shipping zip code and delivery times are calculated during checkout. We use FedEx along with select regional carriers to provide the fastest, most economical service.

Once your order has been processed and packed at the fulfillment center, we’ll send you a shipping confirmation email at the email address you provided when placing your order.

Shipping is available to all 50 states. We currently do not ship to U.S. Territories or any international destination.